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Refund Policy
Last updated: May 2026
✓ 30-Day Money-Back Guarantee
We stand behind every purchase. If you're not satisfied with any of our packs (Starter €1.99, Supporter $2.99, Legendary $4.99), we'll refund you — no questions asked, within 30 days of purchase. Note: iOS/iPadOS purchases are processed by Apple — please request refunds via Apple's refund process at reportaproblem.apple.com.
What This Covers
• Starter Pack (€1.99), Supporter Pack ($2.99), Legendary Tier ($4.99): Full refund within 30 days (web/PWA purchases via Stripe)
• All premium skins, themes, and cosmetic items included in each pack
• iOS/iPadOS purchases: refunds must be requested via Apple at reportaproblem.apple.com
How to Request a Refund
Send an email to support@boomnexa.com with:
• Your payment email or order ID
• Date of purchase
• Brief reason (optional)
We'll process your refund within 5-7 business days. Refunds go back to your original payment method.
Important Notes
• Refunds are only available within 30 days of purchase
• Once refunded, your access to premium items is immediately revoked
• High scores and game progress are not affected by refunds
• Each player can request one refund per 90 days (anti-abuse measure)
Consumer Rights
Under Austrian consumer law (Verbraucherschutzgesetz), you have additional protections:
• 14-day right of withdrawal for digital products (we allow 30 days)
• Right to demand repair or replacement of defective items
• Protection against misleading marketing
GDPR Data Deletion
If you request a full account/data deletion, we'll remove all your personal data within 30 days. However, purchase records may be kept for 7 years under Austrian tax law.
Dispute Resolution
If we can't resolve a refund dispute, you have the right to escalate to Austrian consumer protection authorities or pursue legal action in Vienna courts.
Contact Us
Questions about refunds?
Email: support@boomnexa.com
Response time: Within 24-48 hours