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Support
Get help and find answers to common questions
Getting Started
New to Boomnexa? Here are the basics to get you started:
• Select your favorite game from the arcade home page
• Use arrow keys, WASD, or touch controls to play
• Collect coins and unlock cosmetics
• Compete on global leaderboards
Game Controls
Control schemes vary by game, but here are the general controls:
• Desktop: Arrow keys or WASD, Space to pause, Mouse for selections
• Mobile: On-screen D-pad or swipe gestures, tap to confirm actions
• Gamepad: D-pad/left stick for movement, A/X button to fire/confirm
Use the instructions and tutorial controls provided by the game; available control options differ by title and device.
Cosmetics & Purchases
Enhance your gameplay with cosmetics:
• Free cosmetics are available by playing
• Optional cosmetics and subscriptions are offered at the prices shown on the purchase page
• Visit the Skins menu in-game to equip cosmetics
• All cosmetics are purely visual and don't affect gameplay
Leaderboards & Streaks
Track your progress and compete:
• Supported games save local progress or submit eligible scores to their leaderboard
• View global leaderboards to see top players
• Build daily streaks by playing consistently
• Share your scores with friends
Technical Support
Experiencing issues? Try these troubleshooting steps:
• Game won't load: Refresh the page and clear your browser cache
• Performance issues: Disable browser extensions and close other tabs
• Touch controls unresponsive: Ensure "Screen Lock" is enabled in the game menu
• Sound not working: Check your browser volume and system permissions
• Cosmetics not applying: Refresh the page to sync your inventory
Supported Browsers
For the best experience, use a modern browser:
• Chrome/Chromium (latest version)
• Firefox (latest version)
• Safari 14+ (iOS/macOS)
• Edge (latest version)
Mobile Optimization
Boomnexa is fully optimized for mobile:
• Responsive design works on all screen sizes
• Touch-friendly controls for phones and tablets
• Optimized for iOS (iPhone 12+) and Android devices
• Safe area support for notched devices
Still Need Help?
Contact us for further assistance with technical issues, account problems, or general inquiries.
Contact Support →© 2026 Boomnexa · Boomnexa
Made with 💚 in Vienna, Austria
Made with 💚 in Vienna, Austria